We have put in our best efforts to give you high quality garments, latest designs and value for money. However, should you wish to return any items to us, we also hope to make the process as easy and smooth as possible. To help us achieve this, we would ask you to take a moment to read the information provided below.
How do I get refund for the returned items?
1. Refund will be processed based on the mode of payment used while placing the order.
2. Payment will be refunded back to the debit/ Credit card or the account from which the payment was made.
How much time does it take to get refund?
Refunds/ Exchange will be processed as quickly as possible. However we aim to process the refunds within 15 working days, but customers should allow up to 30 working days for the refunds to be made.
What if I choose an item of lesser/ Higher value in exchange?
If you choose an Item of lesser/ higher value in exchange, any amount due will be refunded and excess amount will be charged from the customer. We would need to contact you to organize additional payment. Therefore it is important that you provide your principal contact number.
We would be happy to exchange the goods for something else of your choice or a different size but postage charges are applicable. We do not undertake any guarantee of availability of all sizes and colors on exchanges.
Will shipping charges will be deducted in case of Refund?
1. If after returning the partial order you are still eligible for free shipping then no Shipping charges will be deducted.
2. If after returning the complete Order shipping charges will be deducted from the Refund amount.
How much amount will be refunded?
1. In Case of Complete Order Return, 10% amount will be deducted as Order Processing & Payment Gateway & other recurring Charges from the Total Order value (Excluding Shipping Amount).
2. If refund is issued as a gift voucher there will be no deduction in the Order Amount. (Excluding Shipping Amount)
3. At any point of time the refunds will not exceed the actual value of the goods.
How to return an unsuitable item?
Please download the return form from our website or use this link
Write a letter with your
Note: Management holds no responsibility for any parcel received without any identification or clear instructions.
Enclose all the items you wish to return in their ORIGINAL CONDITION and safely packed in a packet, with our return address marked clearly on it.
SV Global Designs Pvt. Ltd.
C/O RUHUL AMIN
Block-A-39-5, Menara City One
Kaula Lumpur - 50100, Malaysia.
+6 (03) 2788 4458
Which postal service should I use to return the parcel?
Customers can look for a reliable and reasonably priced postage service. Management will not refund any postage charges while returning.
How much time do I have to return the items?
Items may be returned to us for refund or exchange within 4 days of receipt. Please return the faulty goods as soon as you become aware of the fault.
Which Items are not returnable or exchangeable?
1. Returns would not be accepted for Design it Yourself (DIY) Products, Custom Made Orders/ Altered Items, Stitched Clothing as per your body measurements, Including Readymade Stitched Sarees or Sarees stitched with Custom Blouse.
2. Products without their original packing and tags aren’t fit for Return or Exchange.
3. Items once used, cannot Returned or Exchanged.
4. Products with perfumes or body odor are considered used and are not fit for return or exchange.
Note: Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
NOTE: It may not be possible to give full instructions on each garment therefore the above is a guideline of washing, if in doubt Dry Clean
Should you have any queries with any of the information provided on this page or are experiencing any problems in returning goods to us, please feel free to call us on:
+6 (03) 2788 4458
+ 44 1216630409
Or send us an Email on Info@andaazfashion.com
We would be very happy to help.